Responded to service call for toilet supply line leak after customer's DIY tank kit installation attempt. Diagnosed missing washer in the supply line connection causing water leakage. Successfully installed all customer-supplied parts and ensured proper connection of supply line to toilet tank, eliminating the leak.
Responded to service call for leaking 40-gallon water heater producing no hot water. Determined existing unit was not repairable and replaced with new 50-gallon natural gas standard vent water heater. Installation included proper drain pan connected to floor drain to prevent future water damage.
Diagnosed intermittent heating failure in 17-year-old furnace caused by pressure switch opening issues. Visual inspection revealed multiple critical problems: likely plugged secondary heat exchanger, oil leakage from blower motor, and leaking condensate collector box. Scheduled replacement estimate due to age and multiple component failures.
Successfully installed dual-head shower fixture with dark bronze finish in tiled shower enclosure. Unit includes a primary fixed shower head with multiple spray nozzles and secondary handheld shower head with flexible hose. Installation completed as sold with all components functioning properly.
Diagnosed and resolved running toilet issues in master bath and main bath. Replaced American Standard flush valve seals on both toilets to address leakage that was causing floor damage. Adjusted trip lever on main bath toilet for proper operation.
Performed scheduled furnace tune-up on 10-year-old unit. Addressed significant dust accumulation throughout system, particularly on internal components and electrical connections where cobwebs were present. Completed comprehensive maintenance including blower cleaning, circuit board replacement, and ignition system replacement. System functioning properly after service with no operational issues detected.
Conducted site assessment for replacing existing wall-mounted shower head with customer-provided handheld unit. Inspected current installation, which features a dark bronze bell-shaped shower head with adjustable spray pattern mounted on curved arm against ceramic tile. Customer will supply new fixture; scheduled return installation appointment for Thursday.
Diagnosed Rheem 40-gallon POWER VENT water heater with active leak. Inspection revealed compromised internal glass lining, resulting in water corrosion through the aluminum shell. Unit deemed unrepairable; provided replacement options to customer.
Performed comprehensive maintenance on two 14-year-old furnaces. Verified proper system operation with all core components (igniter, flame sensor, draft motor, blower motor, burners, gas valve) testing functional. Identified pure air filter housing damage on UV light slot and early signs of heat exchanger deterioration, including rust at top seam and potential crack formation near a rivet. Combustion analysis and temperature rise measurements confirmed within specifications. Customer enrolled in family rewards program.
Responded to service call for toilet issues. Diagnosed leaking flapper causing water noise. Performed complete toilet rebuild service, which resolved the continuous water flow problem. Also addressed rusty supply valve protruding from wall and cleared clogged bathroom sink drain to restore proper drainage.
Responded to customer's service request for bathroom sink faucet installation with permit. Successfully replaced faulty cold water valve that was not functioning properly and addressed dripping issue. Customer had provided replacement parts which were installed according to manufacturer specifications.
Successfully completed installation of new ADA-compliant Gerber Viper comfort height toilet as scheduled. The upgraded toilet features an elongated bowl for enhanced comfort and includes a sanitary bar to prevent liquids from accumulating under the tank. Properly secured with new wax ring and bolts, then caulked and tested to ensure proper operation.
Performed diagnostic service on 18-month-old Reem water softener due to customer concerns about reduced salt consumption. Verified system is functioning properly with water hardness measuring at only one grain, which is optimal. Explained to customer that the system had likely self-adjusted based on household usage patterns, resulting in more efficient salt consumption while maintaining proper water quality.
Responded to service call for 13-year-old Lennox furnace showing "system waiting" code at thermostat with no heat operation. Upon arrival, system was functioning properly with no error codes present. Performed standard diagnostic check, verified proper operation of controls and thermostat settings (currently at 72°F). No repair actions were necessary as system was operating within design parameters.
Responded to no-heat call for elderly customer reporting furnace only reaching 68° despite higher thermostat setting. Performed comprehensive diagnostic inspection including flame sensor, heat exchanger, gas lines, and HSI. System restored to proper operation. Customer advised to replace filter monthly to maintain performance.
